1. How
are your rugs shipped?
Back to Top
Answer:
Our rugs are shipped either by UPS ground service or FedEX ground service.
2. How
long will it take before my rug arrives?
Back to Top
Answer:
Rugs usually arrive within two weeks after your order is placed, depending on the manufacturer and your geographical location. Braided rugs can take up to three weeks for delivery. Carpet Art Deco rugs are made in Canada after your order is placed and can take up to four weeks for delivery. If a rug is on back order you will be informed either by phone or email.
3. What
do you charge for shipping?
Back to Top
Answer:
Shipping to the continental USA is free, for
orders over $100. Orders less than $100 will
incur a $15 shipping charge.
4. What
if I dont like my rug or vinyl tile?
Back to Top
Answer:
You may return your rug or vinyl tile for any reason within
15 days. Your 15 days begins from when you
receive your rug or vinyl tile. Be sure to read Return details
on our Returns
and Policies page.
5. How
do I arrange for a return?
Back to Top
Answer:
Before you can return your rug or vinyl tile you will need
to get a return authorization number. Please
call us at 1-800 495-0488 or email us at sales@amazingrugs.com
to arrange for a return. If you return your rug or vinyl tile to the manufacturer without an RA number from Amazingrugs.com, it will only be refused and sent back to you.
6. Who
pays for the shipping back?
Back to Top
Answer:
All return shipping costs are the full responsibility of the customer. There are no credits for return shipping.
7. Should
I insure my rug or vinyl tile for the shipping back?
Back to Top
Answer:
We strongly recommend that you do so. UPS insures all packages up to $100 free of charge. You are responsible for your rug or vinyl tile until the product arrives in new/re-sellable condition back at our supplier. So you will want to purchase insurance for the value of your items.
8. What
is the difference between wool and synthetic
rugs?
Back to Top
Answer:
Synthetic fibers are used exclusively in machine made rugs, One of the greatest advantages of synthetic rugs is a byproduct of the fiber being non-porous. This means that it is inherently stain proof and resists soiling and staining from almost any chemical. Synthetic fiber rugs are also more affordable than a wool rug. Wool fiber is available in both machine and hand made rugs. Wool is the traditional fiber used in fine hand made Oriental rugs. Wool not only wears longer, it also keeps its good appearance and stays new-looking longer. Each wool fiber is made up of millions of "coiled springs" that stretch and give rather than break, and so wool is extremely durable. Wool rugs absorb dyes differently than synthetic rugs giving them a more authentic look.
9. What
is a tufted Rug?
Back to Top
Answer:
hand tufted area rugs resemble more expensive hand knotted rugs in intricacy of design, detail and coloring. A hand tufted rug is constructed by pushing yarns through a heavy canvas backing, then shearing the face of the rug to create a cut pile. These rugs are very heavy and extremely dense in weave.
10. What
is a hooked rug?
Back to Top
Answer:
Hooked rugs are made with wool and are woven using a hand hook, similar in shape to a crochet hook, to form a looped pile. Our hooked rugs are made on a non skid latex backing.
11. How
long will my rug last?
Back to Top
Answer:
There are many factors that can affect the longevity of an area rug. They include fiber type, weave and density. Our hand made rugs can last from 60 to as much as 100 years. Tufted and most woolen machine made rugs will last from 20 to 30 years depending on quality. Synthetic fiber rugs will generally not perform as well as woolen rugs over many years of use, they should be replaced every 10 to 20 years depending on the quality of the rug.
12. What's
the right size rug for my room?
Back to Top
Answer:
In dining rooms it is important that the chairs, when pulled out from the table, remain on the rug. This generally requires an 8'x10' rug or larger. There are no precise guidelines for other rooms. The best way to determine the right size is to spread out sheets of newspaper approximating a size that you like, take the measurements, and choose the closest size available.
13. Does
the size include the fringe?
Back to Top
Answer:
On handmade orientals the size does not include the fringe but, usually, on machine made rugs the measurements do include the fringe.
14. Will
the rug fade over time?
Back to Top
Answer:
Most rugs will not fade under normal light conditions. In extreme situations with high sun exposure, you can expect some fading to occur. Vegetable dyed rugs will fade more quickly than the more common chemical dyes.
15. Are
the rug sizes you list exact measurements?
Back to Top
Answer:
All rug sizes listed are approximate.
16. How
do I maintain my rug?
Back to Top
Answer:
Fortunately, rugs are very easy to maintain. Regular vacuuming and a routine professional cleaning every three to five years will keep your rug in good condition. For any rugs with a long pile such as shag rugs, do not use the beater bar attachment with your vacuum cleaner, this could tear out the pile of the rug.
17. How
do I spot clean my rug?
Back to Top
Answer:
Certain stains such as coffee, colas, juices, animal, medicines, milk, foods and certain dyes must be spotted immediately for best results.
First remove any solid materials from the area and then immediately blot the area with a clean Turkish towel. To neutralize the spot, blot with club soda or a mix of half-white vinegar and cold water. Repeat this if necessary and blot again to remove most of the moisture. A moderate amount of rug cleaning detergent is also recommended. Do not rub the spot. Some Oriental Rug dyes can bleed upon contact with liquids. Before the area dries you should comb the pile so that it blends with the rest of the rug. If the stain is caused by a non-emergency situation such as tar or dirt, a cleaning fluid similar to Afta is a great and easy-to-use product for eliminating hard to remove stains. For removing most dirt stains, a rug detergent similar to Stain-X seems to get the job done. A Turkish towel or toothbrush can be used to blot the area. Again, do not rub the spot. After blotting, follow the directions we mentioned above.
If you cannot seem to remove a stain, or if you notice that the area you have spot cleaned appears cleaner than the rest of your rug, it may be time to consult a reputable Oriental Rug cleaning specialist.
18. Do
you use "cookies" on your website?
Back to Top
Answer:
We do use cookies for our Shopping Cart functionality. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identifying information, but they do enable us to perform certain basic Shopping Cart functions. Most Web browsers automatically accept cookies although they can be changed to prevent it. Our Shopping Cart function will not work if your browser does not accept cookies. But our site is protected with SSL encryption and we guarantee the security of every transaction.
19. Are
some countries of origin better than others?
Back to Top
Answer:
Generally, no. Every rug weaving country is capable of making high quality rugs. At AmazingRugs.com we are very careful in selecting the rugs we offer.
20. Do you have samples of your rugs and vinyl tiles or mail-out catalogs?
Back to Top
Answer:
We do not stock any samples of our vinyl tile products or rugs that we sell. We also do not have any mail-out catalogs. All of our products must be viewed on our site. If you would like more specific information about a particular rug or vinyl tile, call us or email us.
21. Do
you ship to Hawaii and Alaska?
Back to Top
Answer:
No, we do not ship outside the 48 states. You would need to contact a freight-forwarding company in the lower 48 states for a shipping address. They would then forward your purchase on to you. Be aware that the 15 day return guarantee begins on the day your shipment arrives at the freight-forwarding company.
22. Do
you ship Internationally?
Back to Top
Answer:
We only ship to the Continental U.S. at this time.
23. Can
I safely transmit my credit card information
over your site?
Back to Top
Answer:
AmazingRugs.com offers safe and secure shopping. We Encrypt all information using the latest technology available.
24. Do
you offer a low price guarantee?
Back to Top
Answer:
We will beat any rug price lower than us by 10% of the difference in price. When placing your order provide the competitor's name and web site URL to the sales associate. Low price guarantee does not apply to vinyl tile or wood chair mats.
25. How
do I contact You?
Back to Top
Answer:
Toll Free Phone: (800) 495-0488 (Continental
U.S.)
Email: sales@AmazingRugs.com
26. What
type of warranty do your area rugs and vinyl tiles come with?
Back to Top
Answer:
Call for details on the particular area rug or vinyl tile you are interested in.
27. How
do I determine the dimensions/size of your
rugs?
Back to Top
Answer:
The dimensions of each rug are stated in the product description tables (drop down menu) of the area rugs.
28. Do
you sell under-padding for rugs as well?
Back to Top
Answer:
Yes we do sell under-padding for our rugs, and we highly recommend purchasing a rug pad for each rug. Click on Area Rug Pads on the left, to make your selection.
29. What
are the benefits of using under-padding?
Back to Top
Answer:
Under-padding has many benefits for your rug. It holds the rug securely in place to prevent slipping, adding cushioning and luxury, and allowing for easier vacuuming.
Under-padding also prevents pile crush, protects rugs from the effects of sharp objects like heels, and generally extends the life of your rugs. Its use is highly recommended.
30. How
accurately do the pictures on the screen reflect
the actual colors of the rug?
Back to Top
Answer:
The color seen on your monitor is usually about 95% accurate and a good representation of the true color of the rug. This can also be affected greatly by the quality of your particular monitor and its color calibration. We make every effort, including state-of-the-art photography to present a photo that accurately represents the real colors of each rug.
On some rug description pages we only list
the predominant colors of each rug. Some rugs
may contain three or more colors. If you would
like to know the exact colors of a particular
rug, call us at 800 495-0488 if this will
help you make your decision, especially if
the color is critical to match existing items
in the room it will be used.
31. When
I opened my rug, there were slight folds and
creases, is this normal?
Back to Top
Answer:
Yes, it is completely normal. In order to protect your rug from damage during shipping, it is sometimes folded and rolled into the smallest possible package.
Although this may result in slight folds and creases, these normally disappear within a week or so of normal use. Most rugs will be shipped rolled up.
32. Do
you accept Paypal or Billpoint as a payment
method?
Back to Top
Answer:
At this time, we can only accept PayPal. Our additional methods of payment include Visa, Master Card, American Express and Discover Card, as well as checks. Personal or Corporate checks must first clear bank before order can be processed and shipped.
33. Are
your rugs factory "seconds"?
Back to Top
Answer:
No, everything we sell is brand new and of first quality. We do not sell factory seconds or used products.
34. What
if my rug is damaged or defective or I receive
an incorrect product?
Back to Top
Answer:
If you notice that your rug is damaged when accepting a delivery, refuse the shipment and contact us immediately for a replacement. If you notice that your rug is damaged or you received the wrong rug after you accept the delivery, please contact us immediately and we will arrange for the rug to be picked up and replaced at no cost to you.
35. What types of payment plans do you accept?
Back to Top
Answer:
We accept all major credit cards including Visa, MasterCard, Discover, and American Express; as well as Paypal. You may also pay with money order or checks by mail. Checks must first clear bank before your product ships.
36. Do
you charge tax?
Back to Top
Answer:
We are required to charge 7% tax to orders shipped to Florida. Tax is not charged for any other states.
37. How
exactly do I purchase a rug online?
Back to Top
Answer:
It's very simple. Browse our online Catalog
(the links on the left) and when you find
the rug you want, select the appropriate size and then click on the "Add to cart"
button. Our secure
shopping cart will walk you through the rest.
If you don't want to place an order online,
our shopping cart can help you prepare a fax
or mail order. You can also call us at 1-800-495-0488
and one of our rug experts can give you a
virtual tour or take your order. We want to
help you find the rug that's best for you.
38. What if I'm not sure about the color or style, based on the photo?
Back to Top
Answer:
If you are not sure if the color of the rug or style will match your existing items in the room it will be used, we have a suggestion. We do allow you
15 days to return it for any reason, but you do have to pay the shipping back to the manufacturer. We suggest you purchase the smallest size rug available
in the style you are interested. That way, if it does not meet your needs, the return shipping cost will be minimal. This method will allow you to see the exact
materials and style, and if it is just what you want you can then order the larger size you need.
|
