Methods of payment:
We accept Visa, Master Card, American Express and Discover Card, as well as PayPal, personal and corporate checks. Checks must first clear bank before product is shipped.

Shipping:
Shipping is free for orders over $100.00 and within the continental United States. Any orders under $100.00 total will incur a $15.00 non-refundable shipping charge. We regret that we are unable to ship to PO Boxes, APO addresses, or locations outside the continental United States.

How Long Will It Take? - Most rugs and vinyl tile ship from our suppliers within three or four business days. All products ship by UPS/FedEx ground shipment. Delivery time will depend on where our supplier is located and which state you live in. We have over 20 suppliers around the country. So delivery time could be anywhere from one or two business days up to seven business days, once the order ships. Our vinyl tile supplier is located in New Jersey, and your tile order will ship by UPS ground. Braided rugs are made in Rhode Island, and take up to 10 days to make after your order is placed. Carpet Art Deco rugs are made in Canada, and can take up to four weeks to receive. Area rug pads are made in Georgia and can take up to three weeks to receive.

If you are moving and are ordering rugs or tile for your new home, let us know this. We can arrange for your order to be delivered to your new home on or shortly after your move-in date.

Multiple Shipments - Different brands of rugs are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!

If package is not deliverable to the address provided, or the customer refuses the package, additional shipping costs may be incurred by the customer.

Signature Required: If you would like to require a signature upon delivery please note that on your order or inform our customer service representative at time of order. If you do not request that a signature be required it will most likely ship as signature NOT required.

Returns:
Amazing Rugs stands behind all the products we sell. If you are not 100% satisfied with your purchase, return it for an exchange or a refund of the cost of the item. (See exceptions below).
To return rugs or tile, follow these simple steps:
1. Email or call us within 15 days of the receipt of your order. No refunds will be given after 15 days.
2. When you contact us - all information will be taken and an email will be sent to you with return information.
3. Repackage the rug in its original packaging or equivalent.
4. Follow the return information sent to you in the e-mail. You have 7 calendar days from the date of our email containing the return information to return your rug and get the tracking number to us. No refunds will be given if this requirement is not met.
We recommend that packages be returned using FedEx or UPS ground shipment, or a carrier that can track and insure it's packages. Call or email us with the tracking number after you ship the item so that we can track the package and issue credit after it is received back by the manufacturer.
Customer is responsible for the return shipping cost. Items that have been soiled or damaged may not be returned. Custom orders may not be returned. Discontinued rugs may not be returned.
EXCEPTIONS:
Rug pad packages that have been opened may not be returned.
For returns of purchases under $100.00, your cost of the item(s) will be returned, but the $15.00 shipping charge will not be returned.
If package is not deliverable to the address provided, or the customer refuses the package, additional shipping costs may be incurred by the customer. If you are in the process of moving make sure we have the correct delivery address.
A 20% restocking fee will be applied to all returns that do not comply with our Returns Policies.
Oversize Rugs, 9' x 12' and Larger: For rugs 9' x 12' and larger, a lot of our competitors do not allow returns. Amazingrugs.com will allow returns of these large rugs, however, due to high shipping and handling costs, customers will be charged a 15% restocking fee for any returns other than manufacturing defects. In addition the customer is also required to return the rug at their expense.
To avoid this situation, we offer the following suggestion. This may be an expensive purchase and you will want to be sure what your are buying is exactly what you need. If you have any concerns or doubts about the rug style or color, we recommend you purchase the smallest size available of the rug. Once you receive it and decide it is exactly what you want, you can then order the large size rug you need. This way you can return the small rug for a refund.
All refunds will be posted within 30 days of receipt of return.

Damage:
If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. We recommend you refuse the delivery, document the damage on the shipping manifest and notify us immediately.
If you are not at home when the damaged shipment arrives, notify us immediately of the problem. Make sure you retain all packaging materials, document the damage, and if possible, take a photograph of the damaged package, as this can assist in the claims process. Damage due to shipping must be reported to us within 5 days of delivery.

Sales Tax:
Since we are based in Florida, we collect 7% sales tax on all orders shipped to Florida addresses. Amazing Rugs will not impose a sales tax on orders that are delivered outside of the state of Florida unless such taxes are imposed on Internet sales by law.

Secure Internet Commerce:
Online security - When you place orders all of your information is processed through our secure server. Amazing Rugs utilizes industry -standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at 1-800-495-0488.

Privacy Statement:
Your Private Information WILL Remain Confidential.
We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

Discontinued and/or Back ordered Items:
Amazing Rugs has no control over products that are discontinued or placed on backorder by the various manufacturers. Amazing Rugs will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders.
Errors and omissions. AmazingRug.com is not responsible for website errors, and will make every effort to correct them as soon as we are made aware it. Rug sizes and prices will change on occasion, we will update this information as soon as possible. If you notice any obvious errors concerning this, please bring them to our attention.

Dispute Resolution:
If we cannot resolve a dispute regarding the application of Amazing Rugs Ordering or Shipping Policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in St Augustine, Florida and the hearing relating to said arbitration shall be held at a mutually agreeable location within St Johns County, Florida. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorneys. If you wish to review the rules of the American Arbitration Association, please Click Here